Order-status (WISMO) Support
Answer “where is my order?” instantly with live data across every channel, escalating only the exceptions.
How it runs: “Where is my order?” → Reads order + carrier → Writes the answer → Escalates edge cases.
Services · E-commerce
Resolve support, protect margin and recover revenue on autopilot. These workflows connect your store, OMS and carriers to act — not just answer — while escalating the edge cases.
Scroll down to walk through each automation — from the first trigger to the final hands-off result. Every step shows what happens and which tools it touches.
Each of these is a custom AI automation we design, build and run for you — connected to the tools you already use and monitored in production.
Answer “where is my order?” instantly with live data across every channel, escalating only the exceptions.
How it runs: “Where is my order?” → Reads order + carrier → Writes the answer → Escalates edge cases.
Run returns by your policy, issue refunds and labels through Shopify and Stripe, and flag exceptions.
How it runs: Return request → Policy check → Issues refund + label → Exceptions to the team.
Pick the best channel per shopper and send a personalised nudge that actually converts.
How it runs: Cart abandoned → Picks the best channel → Sends a personalised nudge → Learns what converts.
Forecast demand at SKU and location level, trigger reorders and flag stockouts before they happen.
How it runs: Sell-through signal → Forecasts demand → Triggers reorder → Flags stockouts.
Screen new orders for fraud and ask for reviews at the right moment — keeping humans on the risky calls.
How it runs: New order → Fraud screen → Review request later → Flags to a human.
Deep dives on how these workflows run in real businesses.
Book a free call and we’ll put your first store workflow live this week.
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